If you are not 100% satisfied within 30 days of your purchase for any reason, you may return your purchase for full money back guarantee. All items must be in the condition you received them in, with original tags attached. To request a pre-paid return label please email us at firstname.lastname@example.org or call us at (720) 938-8299.
To return something purchased from Ascentials Pro's website, simply write your order ID number on the side of the box and include it in the package. Mail your bag to :
For purchases made though a 3rd party or retail stores- please make your return or exchange at the original point of purchase.
If you would like to exchange your product for another, the best thing to do is to return your item for a full refund and place a new order at the same time. Placing a new order right away ensures that you will receive it quickly and the product will still be in stock.
Ascentials Pro Team